Kingsmills Hotel FAQs

Frequently Asked Questions

Kingsmills Hotel FAQs

Where is The Kingsmills Hotel?

Our address: The Kingsmills Hotel, Culcabock Road, Inverness, Scotland, IV2 3LP

How do I find you?

The Kingsmills is a short taxi ride from Inverness train station, and 20 minutes from Inverness Airport. Local bus links and transfers are also available. Getting here.

How do I get in touch with you?

Please see our contact details.

How do I make a booking?

Please book online or contact us by phone or email.

How do I check, amend or cancel my booking details?

If you book directly with us, you will receive an email confirming all details. You may amend or cancel your booking online. You can also contact us to check or change any details.
However, if you made your reservation via another booking website, you will need to contact them directly to make changes.

How do I make a group booking?

Please contact us by phone or email to book more than 9 rooms.

Can I turn up without a booking?

We advise making a reservation to avoid disappointment, but if you arrive without one, we will try our best to book you in. However, we can not guarantee availability.

What time can I check in and check out?

Check-in is from 4.00 pm on your day of arrival and check out is by 11.00 am on your day of departure. Early check-in and late check-out may be available, please contact us or ask at reception.

Can you store my luggage before I check in and after I check out?

Yes, we can store luggage at reception. Please note, this is left at your own risk.

Do you have a car park?

Yes, we have free car parking facilities on site for all guests.

What is your hotel star rating?

We have been awarded a 4-star rating from Visit Scotland

What room types do you have?

Please see all our room types and what is included in each.

Do rooms have ensuite bathrooms?

Yes, all rooms are ensuite.

Do you offer housekeeping services?

Yes, we offer a daily housekeeping service, with fresh towels and bed linen available.

Do you have a concierge?

Yes, our concierge team is available should you need any assistance during your stay.

Is room service available?

Yes, room service is available 24 hours and can be ordered through our mobile app. Room service menu.

When is the hotel reception open?

Our hotel reception is open 24 hours.

What time is breakfast served?

Please see our breakfast serving times.

Where can I eat and drink in the hotel?

We serve breakfast, lunch, dinner, afternoon tea and a wide selection of drinks across our Inglis Restaurant, Conservatory Restaurant, Lounge and Whisky Bar.

Do you have a swimming pool, spa and leisure facilities?

Yes, we have our own dedicated Leisure Club with pool, gym, spa and treatment rooms.

Is the hotel accessible?

Yes, please see details of our accessible rooms and access statement.

Is the hotel pet-friendly?

Our Patio and Garden Rooms are dog-friendly. We do charge extra for additional cleaning at £20 per dog. Please note, we don’t allow pets in our bar area or restaurants.

Is the hotel family-friendly?

Yes, we offer a choice of family rooms, for those travelling with children.

What can I do on a rainy day in Inverness?

Plenty! There are attractions to discover in the city, as well as many visitor centres a short drive away. Here are some ideas.

Is the pool open?

Our pool is currently open!

Do we need to book dinner?

We strongly advise that you make your dinner reservations during our pre-check-in call to be certain of availability. We are unable to promise that walk-ins will guaranteed availability.

Are you serving breakfast?

We are serving breakfast in both the Kingsmills Hotel & our Kingsclub. We have a selection of both hot & cold items.

Is the spa open?

Our spa is open with a selection of treatments available. We recommend that you book in advance of your stay for the best chance of availability.

Are taxis running to and from Kingsmills from the train station?

Yes, taxis are available to and from the Kingsmills Hotel. Our reception team will be happy to arrange this for you or you can book one by calling 01463 222222.