Frequently Asked Questions

Our address: The Kingsmills Hotel, Culcabock Road, Inverness, Scotland, IV2 3LP

The Kingsmills is a short taxi ride from Inverness train station, and 20 minutes from Inverness Airport. Local bus links and transfers are also available. Getting here.

Please see our contact details.

Please book online or contact us by phone or email.

If you book directly with us, you will receive an email confirming all details. You may amend or cancel your booking online. You can also contact us to check or change any details.
However, if you made your reservation via another booking website, you will need to contact them directly to make changes.

Please contact us by phone or email to book more than 9 rooms.

We advise making a reservation to avoid disappointment, but if you arrive without one, we will try our best to book you in.

Check-in is from 4.00 pm on your day of arrival and check out is by 11.00 am on your day of departure. Early check-in and late check-out may be available, please contact us or ask at reception.

Yes, we can store luggage at reception. Please note, this is left at your own risk.

Yes, we have free car parking facilities on site for all guests.

We have been awarded a 4-star rating from Visit Scotland

Please see all our room types and what is included in each.

Yes, all rooms are ensuite.

As per our SafelySound programme, to maintain household integrity, we will be offering a “Housekeeping Light” service. This means that no one will enter your room for the duration of your stay. Any additional items can easily be requested from reception by telephone.
A traditional housekeeping service is still be available however for your safety we ask that you are not in the room whilst housekeeping are servicing.

Yes, our concierge team is available should you need any assistance during your stay.

Yes, room service is available 24 hours. Room service menu.

Our hotel reception is open 24 hours.

Please see our breakfast serving times.

We serve breakfast, lunch, dinner, afternoon tea and a wide selection of drinks across our Inglis Restaurant, Conservatory Restaurant, Lounge and Whisky Bar.

Yes, we have our own dedicated Leisure Club with pool, gym, spa and treatment rooms. Please note that the pool is currently only open to residents and members only and slots must be booked in advance.

Yes, please see details of our accessible rooms and access statement.

Our Patio and Garden Rooms are dog-friendly. We do charge extra for additional cleaning at £20 per dog. Please note, we don’t allow pets in our bar area or restaurants.

Yes, we offer a choice of family rooms, for those travelling with children.

Plenty! There are attractions to discover in the city, as well as many visitor centres a short drive away. Here are some ideas.

Our Housekeeping Light Service, as per our Safely Sound initiative, is where for the duration of your stay our housekeeping team will not enter your room to maintain household integrity. This is our default service and, should you want the alternative daily turndown service, we ask that you request this prior to arrival or during check-in.

Our pool is currently open to residents and Leisure club members only. Slots must be booked in advance and this can be done during the pre-arrival call.

We ask that guests wear masks in our restaurant until they seated at a socially distanced table. After being seated, masks are no longer required.

We strongly advise that you make your dinner reservations during our pre-check-in call to be certain of availability. We are unable to promise that walk-ins will guaranteed availability.

We are serving breakfast in both the Kingmills Hotel & our Kingsclub. We have a selection of both hot & cold items.

Our spa is open with a selection of treatments available. We recommend that you book in advance of your stay for the best chance of availability.

We ask that kids respect social distancing when in public spaces.

Yes, all condiments, cutlery and furniture is stringently cleaned between reservations.

All of our team wear appropriate PPE throughout the hotel to maintain the safest environment as possible.

Room service is available and can be ordered through our mobile app.

We ask that guests wear masks when moving in the public areas of the hotel. Should you be sitting socially distanced in our restaurant, bar and reception lounge then a mask is not required.

We understand flexibility is key during the current environment and that bookings can be cancelled without charge up until 6pm the day prior to arrival.

Of course! As per the Scottish Government track and trace & test and protect system, you will be made aware should there be a case detected at the hotel after your departure.

Yes, taxis are available to and from the Kingsmills Hotel. Our reception team will be happy to arrange this for you or you can book one by calling 01463 222222.