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Frequently Asked Questions

Kingsmills Hotel FAQs

Where is The Kingsmills Hotel?

Our address: The Kingsmills Hotel, Culcabock Road, Inverness, Scotland, IV2 3LP

How do I find you?

The Kingsmills is a short taxi ride from Inverness train station, and 20 minutes from Inverness Airport. Local bus links and transfers are also available. Getting here.

How do I get in touch with you?

Please see our contact details.

How do I make a booking?

Please book online or contact us by phone or email.

How do I check, amend or cancel my booking details?

If you book directly with us, you will receive an email confirming all details. You may amend or cancel your booking online. You can also contact us to check or change any details.
However, if you made your reservation via another booking website, you will need to contact them directly to make changes.

How do I make a group booking?

Please contact us by phone or email to book more than 9 rooms.

Can I turn up without a booking?

We advise making a reservation to avoid disappointment, but if you arrive without one, we will try our best to book you in.

What time can I check in and check out?

Check-in is from 4.00 pm on your day of arrival and check out is by 11.00 am on your day of departure. Early check-in and late check-out may be available, please contact us or ask at reception.

Can you store my luggage before I check in and after I check out?

Yes, we can store luggage at reception. Please note, this is left at your own risk.

Do you have a car park?

Yes, we have free car parking facilities on site for all guests.

What is your hotel star rating?

We have been awarded a 4-star rating from Visit Scotland

What room types do you have?

Please see all our room types and what is included in each.

Do rooms have ensuite bathrooms?

Yes, all rooms are ensuite.

Do you offer housekeeping services?

As per our SafelySound programme, to maintain household integrity, we will be offering a “Housekeeping Light” service. This means that no one will enter your room for the duration of your stay. Any additional items can easily be requested from reception by telephone.
A traditional housekeeping service is still be available however for your safety we ask that you are not in the room whilst housekeeping are servicing.

Do you have a concierge?

Yes, our concierge team is available should you need any assistance during your stay.

Is room service available?

Yes, room service is available 24 hours. Room service menu.

When is the hotel reception open?

Our hotel reception is open 24 hours.

What time is breakfast served?

Please see our breakfast serving times.

Where can I eat and drink in the hotel?

We serve breakfast, lunch, dinner, afternoon tea and a wide selection of drinks across our Inglis Restaurant, Conservatory Restaurant, Lounge and Whisky Bar.

Do you have a swimming pool, spa and leisure facilities?

Yes, we have our own dedicated Leisure Club with pool, gym, spa and treatment rooms. Please note that the pool is currently only open to residents and members only and slots must be booked in advance.

Is the hotel accessible?

Yes, please see details of our accessible rooms and access statement.

Is the hotel pet-friendly?

Our Patio and Garden Rooms are dog-friendly. We do charge extra for additional cleaning at £20 per dog. Please note, we don’t allow pets in our bar area or restaurants.

Is the hotel family-friendly?

Yes, we offer a choice of family rooms, for those travelling with children.

What can I do on a rainy day in Inverness?

Plenty! There are attractions to discover in the city, as well as many visitor centres a short drive away. Here are some ideas.

What is our Housekeeping Light Service?

Our Housekeeping Light Service, as per our Safely Sound initiative, is where for the duration of your stay our housekeeping team will not enter your room to maintain household integrity. This is our default service and, should you want the alternative daily turndown service, we ask that you request this prior to arrival or during check-in.

Is the pool open?

Our pool is currently open to residents and Leisure club members only. Slots must be booked in advance and this can be done during the pre-arrival call.

Do we have to wear a mask in the restaurant?

We ask that guests wear masks in our restaurant until they seated at a socially distanced table. After being seated, masks are no longer required.

Do we need to book dinner?

We strongly advise that you make your dinner reservations during our pre-check-in call to be certain of availability. We are unable to promise that walk-ins will guaranteed availability.

Are you serving breakfast or is it a bag?

We are serving breakfast in both the Kingmills Hotel & our Kingsclub. We have a selection of both hot & cold items.

Is the spa open?

Our spa is open with a selection of treatments available. We recommend that you book in advance of your stay for the best chance of availability.

Can kids play in the lounge and public areas as normal?

We ask that kids respect social distancing when in public spaces.

Are the condiments, cutlery and furniture disinfected upon setting tables in the restaurant?

Yes, all condiments, cutlery and furniture is stringently cleaned between reservations.

Do your kitchen staff wear PPE when cooking meals?

All of our team wear appropriate PPE throughout the hotel to maintain the safest environment as possible.

Is room service still available? 

Room service is available and can be ordered through our mobile app.

Do I need to wear masks outside of my room, e.g. in corridors and lifts?

We ask that guests wear masks when moving in the public areas of the hotel. Should you be sitting socially distanced in our restaurant, bar and reception lounge then a mask is not required.

Can I have a refund if I need to cancel my booking if I have to self-isolate?

We understand flexibility is key during the current environment and that bookings can be cancelled without charge up until 6pm the day prior to arrival.

WIll you tell me if Coronavirus was detected in the hotel after I leave?

Of course! As per the Scottish Government track and trace & test and protect system, you will be made aware should there be a case detected at the hotel after your departure.

Are taxis running to and from Kingsmills from the train station?

Yes, taxis are available to and from the Kingsmills Hotel. Our reception team will be happy to arrange this for you or you can book one by calling 01463 222222.

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