Space To Roam

Our Approach to Coronavirus

Updated 15th March 2021

Introducing Safely Sound

As part of our promise to reassure you of your safety when visiting the Kingsmills Hotel when we reopen on 26th April, we have designed our ‘Safely Sound’ programme. This builds on our existing high standards of hygiene and cleanliness. Praised by guests we have had the pleasure of welcoming over the years!

So what does ‘Safely Sound’ mean for you? Our CEO Tony Story has provided a brief insight into what a holiday in Scotland’s Highlands will be like at the Kingsmills Hotel. Below, we have created an overview of our new procedures. So you can sleep Safely Sound in the knowledge that we are there for you.

Sun setting over gold course and beach Dornoch

For more detailed information please view our full Hotel Coronavirus Policy now in place.

Contactless Check-in

To ensure a swift check-in that reduces contact and touch points, check-in will be completed prior to arrival.  You will receive an email from our partner, Chico, who will enable an online check-in for you. Please look out for it. We will also call you the day prior to arrival when any requests you may have such as your dining options and booking time in our Leisure Club can be discussed and arranged by our team prior to your arrival. We are all in this together!

Your Arrival

Your room at the Kingsmills will be ready from 4pm. Upon your arrival at the hotel, our concierge, wearing appropriate PPE, will greet you with a warm socially distanced Highland welcome and provide you with your welcome pack. Complete with your hygienic room key and helpful information for the time you are with us. Our concierge will also talk you through our hygiene procedures implemented to protect you, fellow guests and our team.

Our concierge will not handle any baggage unless required to aid in preventing touch points during your arrival. However, if you require assistance, all you need to do is remove your luggage from the boot of your car and we will transport it to your room on our disinfected luggage trolley.

Additionally, to increase safety travelling throughout the hotel, we have removed contact points en route to your room and between our public areas. All public doors will be readily open or open automatically for you.

The Garden Rooms at the Kingsmills Hotel

Sealed Hotel Rooms

You can be assured that every measure has been taken to ensure the cleanliness of your room. Not only have we introduced complete room disinfecting measures, but we have some new gadgets too! Our UV black lights will check your room after cleaning to ensure no areas are missed. With touch point items disinfected using industry-leading cleaning products and procedures. We then spray your room for a maximum effort of hygiene. Finally, your room will be sealed, so you have the comfort of knowing that no-one has entered the room after it has been cleaned.

We have also removed certain gadgets and items, such as alarm clocks, to reduce touchpoints. However these can be requested, should you require them.

Daily Housekeeping

To maintain household integrity, we will be offering a “Housekeeping Light” service. This means that no one will enter your room for the duration of your stay. Any additional items can easily be requested from reception by telephone.

A traditional housekeeping service is still be available however for your safety we ask that you are not in the room whilst housekeeping are servicing. If you would prefer this traditional housekeeping service, all you need to do is let us know when you check-in.

A Luxury Room in the Kingsmills Hotel

Socially Distanced Dining & Public Areas

After a busy day of sight-seeing and exploring Loch Ness and our beautiful beaches and countryside, you can relax comfortably with our socially distanced dining. Here you can enjoy a drink or delicious meal in our new socially spaced dining areas. This includes our heated outdoor dining areas where you can enjoy a cocktail or glass of wine as you watch the sun set in the evening!

Following the Scottish Governments update to restrictions, the Highlands will become a Tier 3 region as of Monday 26th April.

Resident guests can enjoy both our indoor and outdoor dining experiences until the 10.00pm curfew when you must retire to your room. After the 10.30pm curfew, we will still be able to offer room service so you can enjoy a nibble and a nightcap in your bedroom.

Non-resident guests can enjoy both our indoor and outdoor dining experiences until the 10.30pm curfew when you must vacate the hotel.

Seating must follow Scottish Government guidelines at the time of dining.

Using the Leisure Club

The Kingsmills Leisure club plans to reopen on 26th April to hotel residents and members (subject to Scottish Government approval). Following our Safely Sound requirements and Scottish Government guidance, all visits must be booked in advance with the following procedures. You will be able to book a session in one of of our areas and occupants at any one time will be limited. Find out more about using our Leisure Club after reopening here.

Contactless Checkout

Finally, there will be no need for you to check out at reception as final bills will be emailed to you by our partner Chico Stay at 5am on the morning of your departure. All you need to do is complete the steps on the email and you’re good to go! Should you have any questions, call reception from the phone in your room. 

We also respectfully ask that you to call reception when departing your room to allow our housekeeping to have the longest time possible cleaning the room before the next guest we are due to welcome arrives.

The Great Glen

Our Promise

Please make your reservation with us knowing that you are in dedicated, caring, responsible and approachable hands. To our old friends that we have missed over recent months, we look forward to welcoming you back. To the new friends we have yet to meet, we hope that our “Safely Sound” programme reassures you of our very best efforts to keep you safe and sound. And always with the famous Kingsmills Highland welcome. 

Book our Coronavirus Safe Holidays, see our Special Offers and Rates.

Download our full Coronavirus Travel Policy and Safely Sound Document.

Find out more

For further information on our family reunion holidays or to find out more about our social distancing measures, or to book please call us on 01463 257100 or click below.

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