Frequently Asked Questions

Q01

Do you provide cots (cribs)?

Q01A

Yes, the hotel has travel cots available for you to use during your stay at the hotel

Q02

Do you charge for z beds, extra beds, cots (cribs)?

Q02A

No there is no charge for z beds and cots (cribs)

Q03

What is a family room?

Q03A

A family room has a kingsize bedded room with adjoining room with bunk beds or a kingsize bedded room with a pull out sofa bed.

Q04

What is the additional cost for children sharing a room with 2 adults?

Q04A

Children under 12 are included free of charge for breakfast, children aged 12-15 years are charged £7.50 for breakfast, children aged 16 years plus are charged £15.00 for breakfast.

Q05

What time is check in/check out?

Q05A

Check in is from 2.00pm. If you arrive early you can use the leisure club facilities while you wait or leave your luggage and head out to enjoy the area. If your room has been serviced you will be allowed to check in early. Latest check out from your room is 12.00pm noon.

Q07

Do you have disabled rooms?

Q07A

Yes there are rooms which are suitable for disabled guests

Q08

What is the difference in the room types?

Q08A

Garden King/Twin room is an en-suite room overlooking the gardens of the hotel; ground floor garden rooms have patio access to the gardens.

Classic King/Twin room is a spacious modern room located in the original Kingsmills, some of these rooms have views over the gardens.

Deluxe rooms are the biggest rooms in the hotel, modern in style, with bath robes, slippers, fresh fruit, and mineral water provided. Many of the Deluxe rooms have either a Jacuzzi bath or access via patio doors to a private patio and gardens. All Deluxe rooms are located in the original Kingsmills.

Apartments are located opposite the hotel car park are traditional in style. They have 2 bedrooms one King and one Twin room, 2 bathrooms, lounge area and small kitchen.

A family room has a king size bedded room with adjoining room with bunk beds suitable for bigger children or the family rooms have king size bedded room with a pull out sofa bed in the same room suitable for younger children.

Q09

How is my booking confirmed?

Q09A

All bookings made via our online booking system will receive an automatic confirmation to the email address provided. If you telephone to make a reservation the confirmation number is provided at the time of booking to use as a reference.

Q10

Do the bedrooms have safes?

Q10A

Yes, all the bedrooms have safes available for guests to use.

Q11

How many bedrooms are in the hotel?

Q11A

There are 83 en-suite bedrooms in the hotel.

Q12

What is in the bedrooms?

Q12A

All bedrooms have: tea & coffee making facilities, safe, ice bucket, television, with satellite channels, toiletries, dresser, luggage rack, lounge chairs and table, lamp, iron and ironing board, hairdryer, notebook and pencil, high speed internet connection, direct dial telephone.  In addition deluxe rooms have: bathrobe, slippers, mineral water and fruit.

Q13

Do you have air-conditioning in bedrooms?

Q13A

No, all bedrooms have windows which open and the hotel can provide fans if required

Q14

Do you have ice machines? Where can I get ice?

Q14A

You can have ice delivered to your room?

Q15

Do you accept all credit cards?

Q15A

Yes, the hotel accept all major credit cards for bedroom reservations including:  American Express; Visa; Mastercard; JCB and Diners Club

Q16

Are the family rooms suitable for 4 adults?

Q16A

The bunk beds are designed for children

Q17

What is pre-authorization?

Q17A

Pre-authorization is taken on check in to open an account in the hotel to charge extra's during your stay to your room. The pre authorizatsion amount is to guarantee payment for the cost of the room for the stay and a £50.00 excess to cover any additional extra's you may have.

Q18

Do the rates include taxes?

Q18A

The rates include VAT at the current rate

Q19

Can I get a babysitter?

Q19A

Yes, the hotel has local contacts that provide a babysitting service for guests staying at the hotel. Bookings in advance are recommended, please advise at the time of booking.

Q20

Do you offer a baby listening service?

Q20A

The hotel does not have the facility to be able to offer a baby listening service.

Q21

What is your cancellation policy and what does it cover?

Q21A

The hotel cancellation policy is 6.00pm the day prior to arrival for individual reservations. Cancellations after this time will incur 100% cancellation for the first nights stay. Bookings should be cancelled the same way as they are booked.

Q22

Do you charge for internet access?

Q22A

There is a minimal charge for internet access. Cards can be purchased from reception or via credit card from your room.

Q23

What restaurants can you recommend for dinner locally?

Q23A

The hotel restaurant offers a variety of seasonal dishes on an a la carte menu to choose from. However, if you choose to dine out Rocpool Rendezvous, Contrast, Mustard Seed, Sam's Indian Restaurant, Café 1 and Taboo are all popular locally.

Q24

What can you recommend to see in Inverness?

Q24A

In Inverness popular visitor attractions are Inverness Castle, River, Cathedral, Museum, Antique Shops and Holm Mills shopping village

Q25

Where is the nearest shop?

Q25A

The nearest small shop is the only a 5 minute walk from the hotel and is open until 10.00pm. The city centre is a 10 minute walk from the hotel where most shops are open until 6.00pm.

Q26

How far is the hotel from the City Centre?

Q26A

The hotel is a 10 minute stroll from the city centre or a 5 minute drive.

Q27

What can you do when it's wet?

Q27A

There are a number of local attractions which provide cover when it's raining! Rollerbowl, Inverness Museum, Leakey's, Jacobite Cruises, Loch Ness Exhibition, Fort George, Cawdor Castle, Culloden Battlefield, Aquadome, Eastgate Shopping Centre, Holm Mills Shopping Village and House of Beauly are just some of these. Information on others can be provided at reception

Q28

Where is the nearest Distillery?

Q28A

Tomatin is the nearest distillery from the hotel and is located on the A9 as you travel South to Glasgow/Edinburgh. There are a number of distilleries in the area, depending which way you are travelling the team at the hotel would be able to help with directions.

Q29

Where can you get good Scottish food?

Q29A

There are Scottish dishes available on the hotel menu. Dishes are created largely using Scottish produce; there is not a restaurant in Inverness dedicated to serving only Scottish food.

Q30

Where is a good local pub?

Q30A

There are a number of pub's in the city centre; Hootenanny's has a variety of Scottish music on Friday and Saturday nights. Johnny Foxes is an Irish theme bar with live music over the weekends. If you are looking for something more traditional there are a number of pub's in the city centre which serve local ales Blackfriar's is probably the most well known.

Q31

How do I get to Inverness Castle?

Q31A

Inverness Castle is in the Centre of Inverness only a short stroll from the hotel.

Q32

How far is Eden Court from the Kingsmills?

Q32A

Eden Court is a 10 minute taxi ride from the hotel across the river or a 15-20 minute walk from the hotel through the scenic Ness Islands.

Q33

Where can you get good seafood?

Q33A

There are good seafood dishes available on the menu at the hotel. s

Q34

Where is the nearest ATM?

Q34A

The nearest ATM from the hotel is located at the small shop only a 5 minute walk from the hotel.

Q35

Do you have car parking, is there a charge?

Q35A

The hotel has car parking for 100+ cars at the hotel and it is free of charge.

Q36

How many meeting rooms do you have?

Q36A

There are 5 meeting rooms at the hotel, 4 of these are on the ground floor and one of the first floor.

Q37

What is the maximum number of delegates you can take at the hotel?

Q37A

The maximum number the rooms can take in the hotel theatre style is 80 with equipment.

Q38

Do you have meeting rooms with natural daylight?

Q38A

Yes meeting rooms have natural daylight and windows that open.

Q39

What is included in the delegate rates:

Q39A

Day delegate or 8 hour delegate rates apply for 10 or more delegates attending a day meeting and include: 2 servings of tea & coffee mid morning and afternoon, conference stationery, LCD projector, Screen, Flipchart and Pens, TV and Video or DVD player, 2 course hot and cold buffet lunch, main meeting room hire, free car parking and water in the meeting room.

Residential delegates or 24 hour delegate rates include all of the above plus 3 course dinner, overnight accommodation and breakfast.

Q40

Can I hire just a room for a couple of hours?

Q40A

Yes you can hire a room for a couple of hours in the evening or during the day

Q41

Can I get access to the meeting room the night before?

Q41A

Yes, if the room is not being used you can have access after 7.00pm, if you want to guarantee access to the room the evening before a room hire fee would apply.

Q42

Can you use the grounds/gardens for team building activities?

Q42A

Yes, you can use the grounds for team building activities. These can be arranged by the hotel on your behalf or you can arrange it directly.

Q43

Do you have and LCD projector?

Q43A

Yes, the hotel has LCD projectors available for you to use during a meeting or seminar.

Q44

Can I display posters/materials?

Q44A

Posters and flyers can be displayed on flipchart stands only, which the hotel will supply for this purpose.

Q45

How far is the hotel from Inverness Airport?

Q45A

Inverness Airport is located 10 miles outside Inverness and the hotel is in the city centre so it takes approximately 15-20 minutes in a taxi to travel to the hotel.

Q46

Can I get a taxi from the Airport?

Q46A

Yes there is a taxi rank at the airport and there are taxi's waiting for arriving flights.

Q47

How much does a taxi to the hotel from Inverness Airport cost?

Q47A

Approximately £12-£15 GBP

Q48

How much does a taxi to the hotel from Inverness Train Station cost?

Q48A

Approximately £4-£6 GBP

Q49

How far is the hotel from Raigmore Hospital?

Q49A

Yes, the hotel is less than 1 mile from Raigmore Hospital

Q50

How far is the hotel from the Business Park?

Q50A

The hotel ideal for all of the business areas of Inverness; Beechwood Business Park, Fairways Business Park, Inshes Retail Park, Cradlehall Business Park and the city centre.

Q51

How long does it take to travel from Inverness Airport to the hotel?

Q51A

The journey takes approximately 15 minutes from the hotel by car.

Q52

How long does it take to drive from Glasgow to Inverness?

Q52A

Glasgow to Inverness is 170 miles and takes roughly 3 ½ hours.

Q53

How long does it take to drive from Edinburgh to Inverness?

Q53A

Edinburgh to Inverness is 158 miles and takes roughly 3 ¼ hours.

Q54

How far is the city centre from the hotel?

Q54A

Yes, the hotel is a 10-15 minute stroll to the city centre

Q55

How far is Loch Ness?

Q55A

Yes, the hotel is 10-15 minute drive from Loch Ness

Q56

Is the hotel easy to find?

Q56A

Yes, the hotel is easy to find whether you have travelled from the North, South, East or West; directions are available on the location page of our website.

Q57

How far away is Aviemore and the Cairngorms?

Q57A

Aviemore & the Cairngorms is approximately a 45 minute drive from the hotel.

Q58

How old do you have to be to use the gym?

Q58A

You need to be 16 years to use the gym equipment.

Q59

Do you need to have our own club's for the pitch & putt?

Q59A

The hotel will supply you with clubs and balls for playing.

Q60

Can children use the leisure club themselves?

Q60A

Children must be over 16 years to use the facilities unaccompanied. Children under 16 years must be accompanied by a responsible adult.

Q61

When is the pitch and putt open?

Q61A

From March - October as long as there is enough daylight to play.

Q62

Do you offer swimming lessons to guests?

Q62A

Yes these should be booked in advance.

Q63

Can I use the beauty salon?

Q63A

Yes, when you are staying at the hotel you can book appointments at the either the hair salon or beauty salon. The hotel would recommend booking the treatments at the time you book your stay at the hotel to avoid disappointment.

Q64

Do you have any classes available?

Q64A

Yes there are classes available for members and guests that take place every Tuesday and Wednesday at 11.00am and on Thursday's at 7.00pm. The pool is closed for general swimming during these times, however you can use the other leisure facilities i.e. steam room, sauna or Jacuzzi for the hour that these classes are on.

Q65

When is the leisure club open?

Q65A

Monday - Friday 6.00am - 10.00pm with last admission at 9.30pm

Saturday - Sunday 7.00am - 10.00pm with last admission at 9.30pm

Q66

Do I have to be a member to use the pool?

Q66A

You can use the pool and other leisure facilities during their stay. Members and residents in the hotel can bring a friend along for a fee of £10.00 for the day.

Q67

Do I need to take my own towels for the pool?

Q67A

You will be provided with towels in the leisure club.

Q68

Are swimming/bathing suits provided?

Q68A

These can be bought in the leisure club if you forget to bring your own.

Q69

Do you have floats for children?

Q69A

There are swimming aids available to buy in the leisure club and there are floats for children to play with.

Q70

What Malt Whisky would you recommend?

Q70A

There are a huge range of Malts available in the bar at the Kingsmills. Some of our guests favourites include; Balvenie, Jura, Glenlivet, Tomatin, Glengoyne, Glenmorangie and Laphroaig. Please ask at the bar for guidance.

Q71

Can I get gluten free meals?

Q71A

There are a number of gluten free dishes available in the hotel and the chef can prepare meals for most special dietary requirements.

Q72

Do you offer vegetarian meals?

Q72A

Yes there are a number of vegetarian dishes on the menu.

Q73

What time is breakfast served from/to?

Q73A

Breakfast is from 6.30am - 10.00am Monday - Friday

Breakfast is from 7.00am- 10.30am Saturday - Sunday

Q74

What time is dinner in the Restaurant served from?

Q74A

Dinner is served from 6.30pm - 9.30pm in the restaurant. In the garden conservatory and lounge food is available from 10.00am - 10.00pm.

Q75

Are there bar meals available?

Q75A

There are meals and light bites available from 10.00am - 10.00pm in the lounge bar or garden conservatory.

Q76

What should I wear for dining in the restaurant?

Q76A

You should be smart casual.

Q77

What should I wear for dining in the bar lounge or garden conservatory

Q77A

Casual dress.

Q78

Do you have high chairs?

Q78A

The hotel have a number of high chairs available for you to use during your stay.

Q79

Do you offer a children's menu?

Q79A

There is a children's menu available with a variety of dishes on it. Older children can choose ½ portions of the regular menu or full portions.

Q80

Do you have wi-fi?

Q80A

There is wi-fi throughout the hotel

Q81

Do you have a computer I can check my email on?

Q81A

In the lounge there is a computer which you can use to check your email.

Q82

Do you charge for internet access?

Q82A

There is a minimal charge applicable for internet access.

Q83

Are dogs permitted? Is there a charge?

Q83A

The hotel is a dog friendly hotel, if you are planning to bring your dog with you this should be advised at the time you book your room. There is no charge for bringing your dog to stay.

Q084

Do you have a civil wedding license?

Q084A

Yes the hotel do for all of the function rooms in the hotel and the in the garden.

Q085

Can I get married in the garden at the hotel?

Q085A

Yes you can - weather permitting.

Q086

How many can I have for the wedding meal/breakfast?

Q086A

80 guests for the wedding meal/breakfast

Q087

How many guests can I have for the evening?

Q087A

An additional 20-30 evening guests for the evening

Q088

What time does the wedding have to finish?

Q088A

Friday & Saturday 12.00am (midnight)

Q089

Should the speeches be before or after the meal?

Q089A

Traditionally the speeches are after the meal, however if you want them prior to the meal to allow the best man to relax and enjoy his meal then you can do that!

Q090

Do you cater for children?

Q090A

Yes, children are welcome and the hotel can do a separate menu for them or they can have ½ adult portions.

Q091

Do you provide a crèche for children?

Q091A

No, the hotel can provide a room for a crèche should you decide one is needed and provide details of qualified child minders.

Q093

Can you recommend a band/disco?

Q93A

The hotel has some contacts for bands/disco's available but would always recommend that you go along and hear them play before the big day so you can make an informed choice on what the band's or disco particular style is and also discuss the music etc you would like for your own day.

Q094

Can you arrange flowers?

Q094A

The hotel can arrange flowers for the tables. The hotel would recommend that you deal directly with the florist and arrange to have the flowers delivered to the hotel on the morning of the wedding.

Q095

Can you throw confetti in the hotel?

Q095A

Yes you can throw confetti in the hotel.

Q096

Is there a charge for using the gardens for photographs?

Q096A

There is no charge for using the gardens for the photographs.

Q097

Do you have a cake stand?

Q097A

Yes the hotel has a square silver cake stand which you can use. Alternatively the baker where you purchase your cake should supply one with the cake.

Q098

Do you have somewhere to store wedding presents?

Q098A

Presents could be securely stored in a bedroom to store any wedding presents and to keep them all in one place in the hotel.

Q099

Do you have a red carpet?

Q099A

Yes the hotel have a red carpet.

Q100

What is the cost to get married at the hotel?

Q100A

The cost for the civil ceremony is £175.00

Q101

Do you offer a drinks package?

Q101A

There are a number of drinks packages available

Q102

Can I leave my favours at the hotel before the wedding?

Q102A

A couple of days before the wedding you can leave your favours and cameras etc with us to put on the tables for you.