| |
|
|
Frequently Asked Questions (FAQ)
101 questions you might want to ask about Kingsmills hotel services
and the local area.
Click on the question link and the answer will appear at the
top of your browser screen:
FAQs About the local area
FAQs Meeting and Events
FAQs Directions
FAQs Leisure Club
FAQs Restaurant and Lounge Bar
FAQs Internet Access
FAQs Wedding
FAQs Bedrooms
|
Q01 |
Do you provide cots (cribs)? |
|
Q01A |
Yes, the hotel has travel cots available
for you to use during your stay at the hotel |
|
Q02 |
Do you charge for z beds, extra beds, cots
(cribs)? |
|
Q02A |
No there is no charge for z beds and cots
(cribs) |
|
Q03 |
What is a family room? |
|
Q03A |
A family room has a kingsize
bedded room with adjoining room with bunk beds or a kingsize
bedded room with a pull out sofa bed. |
|
Q04 |
What is the additional cost for children
sharing a room with 2 adults? |
|
Q04A |
Children under 12 are included free of
charge for breakfast, children aged 12-15 years are charged
£7.50 for breakfast, children aged 16 years plus are charged
£15.00 for breakfast. |
|
Q05 |
What time is check in/check out? |
|
Q05A |
Check in is from 2.00pm. If you arrive
early you can use the leisure club facilities while you
wait or leave your luggage and head out to enjoy the area.
If your room has been serviced you will be allowed
to check in early. Latest check out from your room is 12.00pm
noon. |
|
Q6 |
How many people can sleep in an Apartment? |
|
Q6A |
There is a maximum of 4 people can sleep
in the Apartments. |
|
Q07 |
Do you have disabled rooms? |
|
Q07A |
Yes there are rooms which are suitable
for disabled guests |
|
Q08 |
What is the difference in the room types? |
| Q08A |
Garden King/Twin room is an en-suite room
overlooking the gardens of the hotel; ground floor garden
rooms have patio access to the gardens.
Classic King/Twin room is a spacious modern
room located in the original Kingsmills, some of these rooms
have views over the gardens.
Deluxe rooms are the biggest rooms in the
hotel, modern in style, with bath robes, slippers, fresh
fruit, mineral water and newspaper provided.
Many of the Deluxe rooms have either a Jacuzzi bath
or access via patio doors to a private patio and gardens.
All Deluxe rooms are located in the original Kingsmills.
Apartments are located opposite the hotel
car park are traditional in style.
They have 2 bedrooms one King and one Twin room,
2 bathrooms, lounge area and small kitchen.
A family room has a king size bedded room
with adjoining room with bunk beds suitable for bigger children
or the family rooms have king size bedded room with a pull
out sofa bed in the same room suitable for younger children. |
|
Q09 |
How is my booking confirmed? |
|
Q09A |
All bookings made via our online booking
system will receive an automatic confirmation to the email
address provided. If you telephone to make a reservation the
confirmation number is provided at the time of booking to
use as a reference. |
|
Q10 |
Do the bedrooms have safes? |
|
Q10A |
Yes, all the bedrooms have safes available
for guests to use. |
|
Q11 |
How many bedrooms are in the hotel? |
|
Q11A |
There are 83 en-suite bedrooms in the hotel. |
|
Q12 |
What is in the bedrooms? |
|
Q12A |
All bedrooms have: tea & coffee making
facilities, safe, ice bucket, television, with satellite
channels, toiletries, dresser, luggage rack, lounge chairs
and table, lamp, iron and ironing board, hairdryer, notebook
and pencil, high speed internet connection, direct dial
telephone.
In addition deluxe rooms have: bathrobe,
slippers, mineral water, fruit and daily newspaper. |
|
Q13 |
Do you have air-conditioning in bedrooms? |
|
Q13A |
No, all bedrooms have windows which open
and the hotel can provide fans if required |
|
Q14 |
Do you have ice machines? Where can I get
ice? |
|
Q14A |
You can have ice delivered to your room? |
|
Q15 |
Do you accept all credit cards? |
|
Q15A |
Yes, the hotel accept all major credit
cards for bedroom reservations including;
American Express, Visa, Mastercard,
JCB and Diners Club |
|
Q16 |
Are the family rooms suitable for 4 adults? |
|
Q16A |
The bunk beds are designed for children |
|
Q17 |
What is pre-authorization? |
|
Q17A |
Pre-authorization is taken on check in
to open an account in the hotel to charge extra's during
your stay to your room. The pre authorization amount is
to guarantee payment for the cost of the room for the stay
and a £50.00 excess to cover any additional extra's you
may have. |
|
Q18 |
Do the rates include taxes? |
|
Q18A |
The rates include VAT @ 17.5% |
|
Q19 |
Can I get a babysitter? |
|
Q19A |
Yes, the hotel has local contacts that
provide a babysitting service for guests staying at the
hotel. Bookings in advance are recommended, please
advise at the time of booking. |
|
Q20 |
Do you offer a baby listening service? |
|
Q20A |
The hotel does not have the facility to
be able to offer a baby listening service. |
|
Q21 |
What is your cancellation policy and what
does it cover? |
|
Q21A |
The hotel cancellation policy is 6.00pm
the day prior to arrival for individual reservations.
Cancellations after this time will incur 100% cancellation
for the first nights stay.
Bookings should be cancelled the same way as they
are booked. |
|
Q22 |
Do you charge for internet access? |
|
Q22A |
There is a minimal charge for internet
access. Cards can be purchased from reception or via credit
card from your room. |
FAQs Area
|
Q23 |
What restaurants can you recommend for
dinner locally? |
|
Q23A |
The hotel restaurant offers a variety of
seasonal dishes on an a la carte menu to choose from.
However, if you choose to dine out Peat By the Bridge
(seafood restaurant), Rockpool
Rendezvous, Abstract, Mustard Seed, Sam's Indian Restaurant,
Café 1 and Taboo are all popular locally. |
|
Q24 |
What can you recommend to see in Inverness? |
|
Q24A |
In Inverness popular visitor attractions
are Inverness Castle, River, Cathedral, Museum, Antique
Shops and Holm Mills shopping village |
|
Q25 |
Where is the nearest shop? |
|
Q25A |
The nearest small shop is the only a 5
minute walk from the hotel and is open until 10.00pm.
The city centre is a 10 minute walk from the hotel
where most shops are open until 6.00pm. |
|
Q26 |
How far is the hotel from the City Centre? |
|
Q26A |
The hotel is a 10 minute stroll from the
city centre or a 5 minute drive. |
|
Q27 |
What can you do when it's wet? |
|
Q27A |
There are a number of local attractions
which provide cover when it's raining!
Rollerbowl, Inverness
Museum, Leakey's,
Jacobite Cruises, Loch Ness Exhibition, Fort
George, Cawdor
Castle, Culloden
Battlefield, Aquadome, Eastgate Shopping Centre,
Holm
Mills Shopping
Village
and House of Beauly are just some of these.
Information on others can be provided at reception |
|
Q28 |
Where is the nearest Distillery? |
|
Q28A |
Tomatin is the nearest distillery from
the hotel and is located on the A9 as you travel South to
Glasgow/Edinburgh. There are a number of distilleries in the
area, depending which way you are travelling the team at
the hotel would be able to help with directions. |
|
Q29 |
Where can you get good Scottish food? |
|
Q29A |
There are Scottish dishes available on
the hotel menu. Dishes
are created largely using Scottish produce; there is not
a restaurant in Inverness
dedicated to serving only Scottish food. |
|
Q30 |
Where is a good local pub? |
|
Q30A |
There are a number of pub's in the city
centre; Hootenanny's has a variety of Scottish music on
Friday and Saturday nights. Johnny Foxes is an Irish theme bar with live
music over the weekends.
If you are looking for something more traditional
there are a number of pub's in the city centre which serve
local ales Blackfriar's is probably
the most well known. |
|
Q31 |
How do I get to Inverness
Castle? |
|
Q31A |
Inverness
Castle
is in the Centre of Inverness only a short stroll from the
hotel. |
|
Q32 |
How far is Eden
Court from the Kingsmills? |
|
Q32A |
Eden
Court is a 10 minute taxi ride
from the hotel across the river or a 15-20 minute walk from
the hotel through the scenic Ness Islands. |
|
Q33 |
Where can you get good seafood? |
|
Q33A |
There are good seafood dishes available
on the menu at the hotel.
If you would prefer to dine out then Peat by the
Bridge, Nico's at the Glen Mhor
Hotel, River House all have seafood on the menu and are
popular locally. |
|
Q34 |
Where is the nearest ATM? |
|
Q34A |
The nearest ATM from the hotel is located
at the small shop only a 5 minute walk from the hotel. |
FAQs Meetings and Events
|
Q35 |
Do you have car parking, is there a charge? |
|
Q35A |
The hotel has car parking for 100+ cars
at the hotel and it is free of charge/ |
|
Q36 |
How many meeting rooms do you have? |
|
Q36A |
There are 5 meeting rooms at the hotel,
4 of these are on the ground floor and one of the first
floor. |
|
Q37 |
What is the maximum number of delegates
you can take at the hotel? |
|
Q37A |
The maximum number the rooms can take in
the hotel theatre style is 80 with equipment. |
|
Q38 |
Do you have meeting rooms with natural
daylight? |
|
Q38A |
Yes meeting rooms have natural daylight
and windows that open. |
|
Q39 |
What is included in the delegate rates: |
|
Q39A |
Day delegate or 8 hour delegate rates apply
for 10 or more delegates attending a day meeting and include:
2 servings of tea & coffee mid morning and afternoon,
conference stationery, LCD projector, Screen, Flipchart
and Pens, TV and Video or DVD player, 2 course hot and cold
buffet lunch, main meeting room hire, free car parking and
water in the meeting room.
Residential delegates or 24 hour delegate
rates include all of the above plus 3 course dinner, overnight
accommodation and breakfast. |
|
Q40 |
Can I hire just a room for a couple of
hours? |
|
Q40A |
Yes you can hire a room for a couple of
hours in the evening or during the day |
|
Q41 |
Can I get access to the meeting room the
night before? |
|
Q41A |
Yes, if the room is not being used you
can have access after 7.00pm, if you want to guarantee access
to the room the evening before a room hire fee would apply. |
|
Q42 |
Can you use the grounds/gardens for team
building activities? |
|
Q42A |
Yes, you can use the grounds for team building
activities. These
can be arranged by the hotel on your behalf or you can arrange
it directly. |
|
Q43 |
Do you have and LCD projector? |
|
Q43A |
Yes, the hotel has LCD projectors available
for you to use during a meeting or seminar. |
|
Q44 |
Can I display posters/materials? |
|
Q44A |
Posters and flyers can be displayed on
flipchart stands only, which the hotel will supply for this
purpose. |
FAQs Directions
|
Q45 |
How far is the hotel from Inverness Airport? |
|
Q45A |
Inverness
Airport is located 10 miles outside Inverness and the hotel is in the city centre so it takes
approximately 15-20 minutes in a taxi to travel to the hotel. |
|
Q46 |
Can I get a taxi from the Airport? |
|
Q46A |
Yes there is a taxi rank at the airport
and there are taxi's waiting for arriving flights. |
|
Q47 |
How much does a taxi to the hotel from
Inverness Airport
cost? |
|
Q47A |
Approximately £12-£15 GBP |
|
Q48 |
How much does a taxi to the hotel from
Inverness Train Station cost? |
|
Q48A |
Approximately £4-£6 GBP |
|
Q49 |
How far is the hotel from Raigmore Hospital? |
|
Q49A |
Yes, the hotel is less than 1 mile from
Raigmore Hospital |
|
Q50 |
How far is the hotel from the Business Park? |
|
Q50A |
The hotel ideal for all of the business
areas of Inverness; Beechwood
Business Park,
Fairways Business
Park, Inshes Retail
Park, Cradlehall Business Park
and the city centre. |
|
Q51 |
How long does it take to travel from Inverness Airport
to the hotel? |
|
Q51A |
The journey takes approximately 15 minutes
from the hotel by car. |
|
Q52 |
How long does it take to drive from Glasgow
to Inverness? |
|
Q52A |
Glasgow
to Inverness is 170 miles and takes roughly 3 ½ hours. |
|
Q53 |
How long does it take to drive from Edinburgh
to Inverness? |
|
Q53A |
Edinburgh
to Inverness is 158 miles and takes roughly 3 ¼ hours. |
|
Q54 |
How far is the city centre from the hotel? |
|
Q54A |
Yes, the hotel is a 10-15 minute stroll
to the city centre |
|
Q55 |
How far is Loch Ness? |
|
Q55A |
Yes, the hotel is 10-15 minute drive from
Loch Ness |
|
Q56 |
Is the hotel easy to find? |
|
Q56A |
Yes, the hotel is easy to find whether
you have travelled from the North, South, East or West;
directions are available on the location page of our website.
Alternatively you can use the AA route finder www.theaa.com to get door to door directions. |
|
Q57 |
How far away is
Aviemore and the Cairngorms? |
|
Q57A |
Aviemore & the Cairngorms is approximately
a 45 minute drive from the hotel. |
FAQs Leisure Club
|
Q58 |
How old do you have to be to use the gym?
|
|
Q58A |
You need to be 16 years to use the gym
equipment. |
|
Q59 |
Do you need to have our own club's for
the pitch & putt? |
|
Q59A |
The hotel will supply you with clubs and
balls for playing. |
|
Q60 |
Can children use the leisure club themselves? |
|
Q60A |
Children must be over 16 years to use the
facilities unaccompanied.
Children under 16 years must be accompanied by a
responsible adult. |
|
Q61 |
When is the pitch and
putt open? |
|
Q61A |
From March - October as long as there is
enough daylight to play. |
|
Q62 |
Do you offer swimming lessons to guests? |
|
Q62A |
Yes these should be booked in advance. |
|
Q63 |
Can I use the beauty salon? |
|
Q63A |
Yes, when you are staying at the hotel
you can book appointments at the either the hair salon or
beauty salon. The hotel would recommend booking the treatments
at the time you book your stay at the hotel to avoid disappointment. |
|
Q64 |
Do you have any classes available? |
|
Q64A |
Yes there are classes available for members
and guests that take place every Tuesday and Wednesday at
11.00am and on Thursday's at 7.00pm.
The pool is closed for general swimming during these
times, however you can use the other leisure facilities
i.e. steam room, sauna or Jacuzzi for the hour that these
classes are on. |
|
Q65 |
When is the leisure club open? |
|
Q65A | |
